CORONA VIRUS NOTICE
We are still accepting phone & online orders for delivery, but we have closed our City Walk shopfront. Our drivers have adopted a "contactless delivery" process to eliminate transmission risk.
NOTE THAT CANBERRA HOSPITALS ARE NOT PERMITTING FLOWER DELIVERIES.
Please call us on 02 6257 3633 if you have any queries.
As you know, this is an evolving situation and we may have to change our processes with no notice.
The team at RT60 Pty Ltd T/as Embassy Florist, ABN 68 164 300 449 (hereafter Embassy Florist), are committed to safeguarding your personal privacy. We recognise that individuals have a right to control how their personal information is collected and used.
Providing personal information is an act of trust and we will not betray that trust. Unless given consent to do otherwise, we will only collect and use personal information as set out below.
Embassy Florist will not collect or monitor any personal information without your consent. The only information collected is what has been provided by you or already in the public domain. The information collected includes your contact details, your purchases with Embassy Florist, and your search history within our website only.
When you register with us, personal information will be requested (such as name and address) in order to deliver product, update information, and to advise of other Embassy Florist products which may be of interest. You are not obligated to provide personal information. Unfortunately, if you choose not to, we will be unable to sell you products and/or provide certain services including after sales services.
Embassy Florist will not pass on your information to other organisations for marketing purposes. However, we may share information with Embassy Florist group companies either in Australia or overseas. Also, in order to operate the web site or deliver a service, personal information may also be shared with a service provider or other non-Embassy Florist company or professional.
Personal Information will be used for the following primary purpose:
• To fulfill obligations under any sale and purchase contract and/or any other contract between the individual and Embassy Florist.
• To render services related to Embassy Florist business such as warranty or after sales services.
• To provide information about products, service and/or special offers.
• To obtain opinions or comments about products and/or services.
• To record statistical data for marketing analysis.
We recognise the trust with which individuals provide personal information, and such information will not be used or disclosed for any other purposes without consent, except in exceptional cases when disclosure may be required by law or is necessary to protect the rights or property of Embassy Florist.
To purchase products from Embassy Florist, payment is usually made by credit card. When requested to enter your credit card details, embassyflorist.com.au will re-direct you to the Eway payment system, to process the payment. These systems ensure that your credit cards details remain secure.
We may publish your feedback as testimonials on www.embassyflorist.com.au. You can request that it is not published or ask for it to be removed. In both cases, we will conform to your request.
Contact by Embassy Florist
Embassy Florist may contact individuals via telephone, SMS, email, post or any other form of electronic or conventional communications channel using the information provided in order to:
• Provide information that may be of interest, new Embassy Florist products, special offers and other matters that may be of interest.
Customers may have their details removed from our database either by contacting Embassy Florist on the customer enquiry number 6257 3633 or by sending an email from the Embassy Florist website at the link “contact us”. Please allow 14 days for this request to be processed.
Individual’s right of access
Individuals have the right to review the information that may be recorded on the Embassy Florist database.
Information may be reviewed by contacting Embassy Florist on the customer enquiry number (02)6257 3633 or by sending an email from the Embassy Florist website at the link “contact us”.
Changing and deleting the information we have about you
Information contained on the database may be amended by contacting Embassy Florist on the customer enquiry number 02 6257 3633 or by sending an email from the Embassy Florist website at the link “contact us”.
In the same way, a request may be made to delete personal information, and all reasonable steps to delete the information will be made, except where it is required for legal reasons. Deletion of information may result in Embassy Florist being unable to sell products directly and/or provide certain services including after sales services.
Storage and security of personal information
Embassy Florist will endeavour to take all reasonable steps to keep secure any personal information recorded, and to keep this information accurate and up to date. The information is stored on our servers that are protected in controlled facilities. In some cases these facilities may be overseas. Embassy Florist employees and data processors are obliged to respect the confidentiality of any personal information held by Embassy Florist. However, security of communications over the Internet cannot be guaranteed, and therefore absolute assurance that information will be secure at all times cannot be given.
Embassy Florist will not be held responsible for events arising from unauthorised access to personal information.
Embassy Florist and links to other web sites