FREE 
FAQ's
I have a strange/unique request, can you do it?
Yes. We do this all the time. Please contact us and we will endeavour to make exactly what you are after.
Is Embassy Florist a real shop?
Yes. Unlike many of the the floral outlets on the internet, we are a real "Bricks and Mortar" shop located in the Canberra Centre. This means that you are dealing directly with us and you will receive maximum value and personalised service from staff who care.
Do you offer a guarantee?
Absolutely. Our guarantee is here.
Do you charge for delivery?
No.
Substitution Policy
Please be aware that some flowers are seasonal and may not be available for various reasons. A suitable substitution will then be made of equal or greater value.
Do I need to "create an account" to order?
No. We don't ask you to create an account nor do we send spam as a result of ordering with us. Our full privacy policy is here.
Can I cancel my online order?
Yes, if the order hasn't already been made up. In some cases, there may be an administration charge of $15 (but this is rare). Please call the shop on 02 6257 3663 as soon as possible.
What If I don't have the postcode?
That's OK, we don't need it. Our drivers know where all the suburbs are in Canberra.
I'm sending to a hospital but don't have the address.
Our checkout page has a "Look up Hospital" button. Click on this and you can select from a list of all Canberra and Queanbeyan hospitals.
Can I send my own handwritten message?
We usually hand write your message for you however, If time permits, you are welcome to post a handwritten message to us and we will deliver it with your flower gift. It is essential that you contact us to make suitable arrangements. Our postal address is:
PO Box 5040
Chisholm
ACT 2905
I cannot find what I want?
Please contact us and we can make up a special order to your requirements.
Can I add gift vouchers from other shops?
Yes as long as your order is made prior to the day of delivery. We are in the Canberra Centre so it usually is no problem to grab a gift voucher on your behalf. All the majors are in the Canberra Centre. In the past Itunes Cards and Borders Books vouchers have been popular. It is essential that you contact us to make suitable arrangements for this service. A service charge of $20 applies.
My question isn't answered?
Please call the shop on 02 6257 3633 send us an email to city@embassyflorist.com.au and we will gladly help you!
